Risk Free Road Test
We carry top quality superior product, and we stand behind it. If, for any reason, after purchasing your Trike, you are not 100 percent satisfied, simply contact us to discuss the return. Then bring the trike back to us in its original condition and packaging, and receive a REFUND* minus 20 percent restocking fee. Items must be received at Laid Back Cycles no later than 3 days after the original sales date. If the unit is returned in less than new condition or refusal of delivery, we reserves the right to deduct for any wear or damages, including excessive mileage. Please save everything that came with your trike.
*Customers having Custom Shop work done or special orders are responsible for the cost of the customization and labor on the original purchase plus the restock fee to return the product back to stock. The restock fee cover all custom fitting, labor to install accessories and any other loos from the return we may incur. NOTE: No Refunds on special orders.
Most of the manufacturers warrants to the original owner that all its trike frames, seat frames, and steering components are free of defective materials and workmanship subject to the limitations contained in this warranty. This warranty is limited to the lifetime of the original owner and is nontransferable. Some models carries a 3 year warranty. Warranty is conditioned upon the trike being purchased through and assembled by an authorized dealer, operated under normal conditions, and maintained properly. Warranty does not apply to paint/finish or components attached to the frame. Attached components are subject to the warranty, if any, of their original manufacturer. Warranty claims must be presented to the place where the product was purchased whether that is an authorized dealer or the factory. Proof of purchase must accompany all requests for warranty coverage. WizWheelz reserves the sole discretion to repair or replace any parts covered by this warranty. Replacement parts may be a newer version than those originally purchased. Original owner shall be responsible for all labor, shipping, and travel costs related to repair or replacement of warranted parts. This warranty does not apply to normal wear and tear, or any defects, malfunctions, or failures that result from abuse, neglect, improper assembly, improper maintenance, overloading past specified load limit, alterations (i.e. cutting, spreading, drilling, welding, etc.), collisions, accidents, or misuse.
Laid Back Cycles shall not be liable for any special, indirect consequential, incidental or other similar damages suffered by the purchaser or any third party, including, without limitation, damages for loss of profits or business or damages resulting from use or performance of the product, whether in contract or in tort, even if Laid Back Cycles has been advised of the possibility of such damages and WizWheelz shall not be liable for any expenses, claims, or suits arising out of or relating to any of the foregoing.
If you feel you have a factory warranty claim, contact us. We love our customers, and we want to keep you riding.
Riding a bike or trike can result in injury or death. By riding any trikes sold by Laid Back Cycles, the rider is expressly assuming the risk for any injury that may result from same. The owner is responsible for any and all injuries and/or property damages caused by someone riding the owner’s trike. The owner shall indemnify Laid Back Cycles for any damage or financial loss.
Making a Purchase
We accept credit cards, cashier’s checks, money orders, and personal checks.
Accepted credit cards include Visa, Mastercard. We may charge a deposit if your trike is not currently in stock. You may send your credit card information via phone, fax, postal mail, or via our secured server within our online catalog but you must pick up your trike locally.
SHIPPING AND RETURNS
We use UPS & FedEx for most of our shipments. Your tracking number will be emailed to you once your package leaves our building. Prices are for the Continental US only. We ship only Accessories and Parts (Trikes are delivered within a 100 mile radius of our shop for a $200 flat fee.) We do not ship outside of the Continental US.
Shipping prices are as follows:
All Terratrike trikes:
- $299 1-10 Business Days Shipping
- $4.95 to $60 shipped to a residence or business (the trainer, hitch rack, and hitch rack add-on unit may require a separate charge due to their weight and dimensions.)
High Cost Surcharge Areas
Shipments destined for certain service areas will be subject to a per shipment surcharge. These are charges above and beyond our normal shipping costs. We will do our best to inform you if your shipment will be subject to this additional cost. Click here to see the areas effected.
Return Policy (Accessories only)
*For our trike return policy, please check our ordering / warranty page.
We love our customers and want you to be happy. If for any reason you are not satisfied with your purchase please contact us via e-mail () or telephone (916-619-1003) to explain your situation within three days of the purchase/ship date of your order. Returns subject to restock fees.
If it becomes necessary for you to return some or all of your order to us, please follow these simple steps:
- Request a Return Authorization (RA) number from our returns department.
- Repackage item(s) securely to make sure that no damage can occur during return shipping. Any damage (or use) that causes the item(s) to arrive in other than “as new” condition (including packaging, as applicable) will be assessed and you will be charged accordingly.
- Address the package with our Ship To address (see below) and your return address.
- Write the RA number on the outside of the package.
- Include a copy of the packing list or invoice with the shipment.
- Ship package to us via your preferred carrier (USPS, UPS, FedEx, etc.). If you use the USPS it is a good idea to send the package “insured” as this generates a number that is traceable.Ship to:
Laid Back Cycles
Attn: Returns Dept.
8137 Sunset Ave. Suite 180
Fair Oaks, CA 95628
Fine print: Applicable only within the 48 contiguous United States. Customers are responsible for return shipping charges except in the event of a mis-ship from us. While we strive to process returns immediately upon receiving them, please allow up to 7 days for credits to post to you account from your credit card company. I said it was fine print, didn’t I?
We assemble and ship your order as soon as possible. We will normally ship accessory orders within a day or two and fully assembled trikes within 10 business days but this can vary depending on current supply, other orders and time of year. Check the website or call for the current estimate.
If your item is not in stock, we will back order for you. Back ordered items are not charged to your credit card until they are ready to be shipped. We will cover any additional shipping charges that will apply.
Making a Purchase
Making a purchase could not be easier. Just browse our Online Catalog, click on any items that you wish to purchase and put them into your shopping cart. After you have finished selecting your items, click on “Checkout” and you will be asked for a few details that we need to be able to complete the order. Your personal information is encrypted for complete security. You may also place your order by phone with one of our friendly team members or mail, email, or fax in your order. Either way is fine with us.
We accept credit cards, cashier’s checks, money orders, and personal checks. However, personal checks must clear before shipment however.
Accepted credit cards include Visa, Mastercard, Discover, and American Express. We may charge a $500 deposit if your trike is not currently in stock but typically your card is not charged at all until the day we ship your order. You may send your credit card information via phone, fax, postal mail, or via our secured server within our online catalog.
Credit Card Security
We use a secured server for online orders. We use Paymentech, the nations leader in online credit card processing as our gateway and they handle all processing in a secure offsite location. Your information is kept completely confidential. We take these matters seriously. Rest assured your sensitive information is completely safe with us.
Our business is operated from California, USA. Fair Oaks, CA sales tax 8 percent will be applied to all orders made from within the state of California or picked up in at our Fair Oaks CA location. If we are shipping outside of California to a customer who orders from outside of California, we do not charge any sales tax.
What personal information do we collect from the people that visit our blog, website or app?
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number or other details to help you with your experience.
When do we collect information?
We collect information from you when you place an order, fill out a form or enter information on our site.
How do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
- To personalize user’s experience and to allow us to deliver the type of content and product offerings in which you are most interested.
- To quickly process your transactions.
How do we protect visitor information?
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.
All transactions are processed through a gateway provider and are not stored or processed on our servers.
Do we use ‘cookies’?
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. Each browser is a little different, so look at your browser’s Help menu to learn the correct way to modify your cookies.
If you disable cookies off, some features will be disabled that make your site experience more efficient and some of our services will not function properly.
However, you can still place orders.
Third Party Disclosure
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Third party links
We do not include or offer third party products or services on our website.
Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. Click this link for more information on Google Adwords Policy.
We have not enabled Google AdSense on our site but we may do so in the future.
California Online Privacy Protection Act
According to CalOPPA we agree to the following:
Users can visit our site anonymously
Users are able to change their personal information:
- By emailing us
- By calling us
How does our site handle do not track signals?
We honor do not track signals and do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.
Does our site allow third party behavioral tracking?
It’s also important to note that we do not allow third party behavioral tracking
COPPA (Children Online Privacy Protection Act)
When it comes to the collection of personal information from children under 13, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the nation’s consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.
We do not specifically market to children under 13.
Fair Information Practices
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.
In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
We will notify the users via email
- Within 7 business days
We also agree to the individual redress principle, which requires that individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or a government agency to investigate and/or prosecute non-compliance by data processors.
8137 Sunset Ave. Suite 180
Last Edited on 2018-10-29