Refund policy
Consumer Terms of Purchase
These Consumer Purchase Terms and Conditions (the “Terms”) are a legal agreement between you and
GreatBiz Enterprises dba Laid Back Cycles, a California Based corporation (“Laid Back Cycles”, “us” or
“we”), and apply to all consumer purchases by you of any model of trike’s (“trike(s)”) and/or related
accessories or other products offered by Laid Back Cycles (collectively with trikes, the “Products”) in the
United States only. By purchasing any Products from Laid Back Cycles, whether online or at one of our
stores, or by using the Products you thereby agree to these Terms in their entirety.
Please read these Terms carefully as they list your obligations and rights and include a requirement
that all disputes that you may have under these Terms be taken to arbitration, instead of a jury trial or
class action.
1. APPLICATION. These Terms apply to your purchase of the Products and use of all recumbent
trikes. Other interactions that you have with Laid Back Cycles are subject to other agreements,
including the:
a. Limited Warranty Terms
b. Terms of Use
c. Privacy Notice
d. Owner’s Manual
A copy of these Terms and all other documents which apply to your purchase of Products are available
for you to read on our website.
1. ONLINE PURCHASE. In the event you are purchasing a trike by ordering online, your order of
a trike is an offer to buy. Laid Back Cycles will send you an email confirming our receipt of your
order. Laid Back Cycles has accepted your order upon shipment of the trike. We reserve the
right at any time, even after we send you a confirmation email, to decline or cancel your order
or to limit order quantities for any reason, including errors or suspected fraud.
From time to time, in its sole discretion, Laid Back Cycles may promote special offers, codes or referral
programs for certain sales or product launches. Special offers, codes, and referral programs may not be
combined and Laid Back Cycles reserves the right to end or pause all such offers, codes, or programs at
any time.
1. REFER A FRIEND PROGRAM TERMS/LIMITATIONS. To qualify for a gift card, the referred person
must (i) be a new customer, (ii) provide the name of the referring individual at time of purchase,
(iii) make a purchase www.laidbackcycles.com in an amount greater than the minimum amount
specified in the referral offer, and (iv) not use any other active promotion or discount on their
purchase. Referring customers will receive a referral gift card after the referral is confirmed and
the referral credit is approved by a customer service member. Customers are limited to referring
two people per household. Referring customers may only earn one referral credit per referred
person. In the event a referred person returns a purchased item and their lifetime order value
decreases below the minimum purchase amount, the referral credit awarded to the referring
customer will be rescinded. Customers may not refer anyone who has an existing
www.laidbackcycles.com account under an alternate email address.
Any abuse of this offer, as determined by us in our sole discretion, may result in the rescission of the
referring customer's referral credit and the referred person's promo code as well as both parties'
inability to participate in this or future promotions. Referral credit cannot be applied to previous
purchases and is not redeemable for cash. This referral program is subject to modification or
termination at any time without notice in our sole discretion. Promos cannot be stacked, used in
tandem, etc.
1. SHIPPING. We use Fedex and UPS to calculate our shipping rates for trikes and accessories
shipped within the contiguous United States. (For clarity, orders to Alaska and Hawaii are not
automatically calculated and may have higher costs.) Palletized freight orders are subject to
additional fees and orders of only accessories, parts or other Products that are not trikes will be
subject to applicable shipping fees. We are currently only shipping to the USA.
a. A shipping confirmation email will be sent to the email address attached to the order
once the order has shipped.
b. We will use FedEx or other parcel service to ship your order. We DO NOT ship to PO
BOXES or APO.
c. Orders for Fully Built Trikes may take an additional 2-14 days to process.
d. Any changes that you make regarding shipping once the item is shipped, including but
not limited to changing the address, putting an order on hold, or updating shipping
settings/preferences may delay your receipt of the trike or accessory and replacement
items and/or refunds if any issues occur.
e. Please note we are not responsible for any lost, stolen, or damaged items due to the
actions or inactions of FedEx or any other parcel service.
f. For any third-party shipping outside of Laid Back Cycles’s normal shipping process, Laid
Back Cycles’s cannot provide ANY additional shipping information or documentation.
1. OWNERSHIP.
a. Title to all Products ordered by you and risk of loss to such Products will transfer to you
at the time Laid Back Cycles delivers such Products to the applicable shipping carrier.
b. Notwithstanding the foregoing, if we have not received payment in full for the Products
prior to their delivery, then the Products will remain our property until such time as
payment is received in full. We reserve the right (subject to applicable law) to terminate
your right to use the Products if payment is not made when due, or if the credit/debit
card company declines payment or requires us to return any payment made for the
Products, for any reason.
2. RETURNS & REFUND POLICY
Our goal is to help every rider choose the right trike, accessory, or setup before purchase. Because recumbent trikes are specialized products that often require assembly, adjustment, freight handling, and customer-specific configuration, returns are limited and must be approved in advance. No item may be returned without prior written authorization from Laid Back Cycles.
How to request a return. Email us at support@laidbackcycles.com or call (916) 668-8766 during our business hours (Tuesday–Saturday, 10 a.m.–5 p.m.). Tell us your order number and the reason for the return. If approved, we will send you a written Return Authorization (RMA) number. Do not ship anything back until you receive that number — write it clearly on the outside of the box. Returns sent without authorization may be refused. “Receipt” means the delivery date confirmed by the shipping carrier.
Trike returns. Stock trikes may be eligible for return within 15 days of receipt, provided you contact us within 7 days of receipt to request authorization. To be eligible, the trike must:
- Be a standard stock trike purchased from Laid Back Cycles.
- Be returned in like-new, pristine condition with no damage, scratches, missing parts, excessive wear, or signs of misuse.
- Include all original manuals, keys, chargers, batteries, accessories, hardware, and components.
- Be returned in the original shipping box or approved equivalent packaging.
- Be received and inspected by Laid Back Cycles before any refund is issued.
We reserve the right to refuse a return or reduce a refund if the trike is damaged, incomplete, dirty, altered, improperly packed, missing parts, or no longer sellable as new.
20% restocking fee on trikes. Approved trike returns are subject to a 20% restocking fee. This covers inspection, labor, setup, administrative time, merchant processing costs, and the loss of value that occurs once a trike has been sold, handled, assembled, shipped, or returned. Additional deductions may apply for missing parts, cleaning, repairs, repackaging, freight damage, or replacement components needed to restore the trike to sellable condition.
Shipping costs on trike returns. Customers are responsible for all return shipping costs. Original outbound shipping is not refundable — including any shipping we discounted, included, or absorbed as part of the sale, in which case the actual outbound shipping cost may be deducted from the refund. For shipped trike returns, you are responsible for return freight, freight insurance, proper packaging, any carrier fees, and any damage caused during return shipping due to improper packaging. Trikes damaged in return transit may be refused or may result in additional deductions.
No returns on special order items. Special order items are final sale — not returnable or refundable. This includes, but is not limited to: special order trikes, custom-color trikes, custom-configured trikes, non-stock models, modified trikes, adaptive equipment, electric assist installations, special order parts or accessories, and custom gearing, seating, handlebars, racks, mounts, tires, wheels, or other customer-requested upgrades — and any item ordered specifically for an individual customer. Once a special order has been placed with a manufacturer, distributor, or supplier, it cannot be cancelled, returned, or refunded unless we approve an exception in writing.
Demo, clearance, discounted, used & final sale items. Demo, clearance, discounted, used, consignment, closeout, and final sale items are sold as-is and are not returnable or refundable unless we state otherwise in writing.
Electric assist, batteries & electronics. Electric assist systems, batteries, chargers, displays, controllers, wiring, sensors, and other electronic components are not returnable once installed, used, registered, charged, connected, programmed, or removed from original packaging, unless covered under an applicable manufacturer warranty.
Accessory returns. Stock accessories may be eligible for return if you contact us within 7 days of purchase or shipment and we approve the return in writing before it is sent back. To be eligible, accessories must be unused, uninstalled, clean, complete, in original packaging, and returned with all manuals, hardware, tags, and included parts. Approved accessory returns are subject to a 20% restocking fee. You are responsible for return shipping unless we shipped the wrong item; original shipping is not refundable. Special order accessories are final sale.
Damaged shipments. If a trike, accessory, or part arrives damaged, contact us immediately — before using, assembling, installing, modifying, or returning it. Photograph the packaging before opening when possible; photograph any visible damage; keep all original boxes, pallets, packing materials, and damaged parts; and wait for our instructions before discarding packaging or sending anything back. Freight damage claims require documentation. Failure to keep packaging or report damage promptly may limit our ability to file a shipping claim.
Refund processing. Refunds are issued only after the returned item has been received, inspected, and approved. Approved refunds go to the original payment method when possible; processing times may vary depending on your credit card company, financing provider, or payment processor. Refunds may be reduced by restocking fees, original and return shipping costs, and any deductions described in this policy.
Cancellations. Orders may not be cancelled once work has begun, parts have been ordered, or a trike has been assembled, modified, shipped, or specially ordered, unless we approve it in writing. Special order deposits and payments are non-refundable unless we approve an exception in writing.
Definitions. “Stock item” means a standard, non-customized trike or accessory we carry in inventory. “Special order item” means anything ordered, built, or configured specifically for a customer, or not normally stocked. “Like-new / pristine” means unused beyond reasonable inspection, with no wear, marks, or missing components, and sellable as new.
Manufacturer defects and warranty service are handled under the applicable manufacturer warranty and are separate from this Returns & Refund Policy; a warranty claim does not automatically qualify an item for return or refund. Nothing in this section limits any rights you may have under applicable consumer-protection law.
3. PAYMENTS. Our website is powered by Shopify and all payments made by you to Laid Back
Cycles are processed through Shopify’s payment portal. Payments may be declined or returned
to you, in Laid Back Cycles’s sole discretion, for any reason or no reason at all. If we accept a pre-
order of any Product, your account, credit card, or other payment mechanism will be charged
upon approval by Laid Back Cycles, regardless of when your purchase is expected to ship. If any
credit card chargeback of any amount is issued on an order, the Limited Warranty for that order
will be paused until the chargeback has been resolved.
a. Tax. All applicable taxes (including sales tax) will be collected on all orders where such
taxes are required to be collected.
b. Financing. For qualified purchasers, trikes may be financed through Laid Back Cycles’s
consumer financing partners such as Synchrony or PayPal. The necessary qualifications
for financing a Trike purchase, and your rights and obligations associated with such
purchase, are solely determined by the consumer financing partner. It is your
responsibility to review and understand all terms and conditions associated with
financing a Trike purchase, and you hereby acknowledge that Laid Back Cycles is no
way responsible for any such financing.
4. LIABILITY. WE ARE ONLY LIABLE TO YOU FOR LOSSES WHICH YOU SUFFER AS A DIRECT RESULT
OF OUR BREACH OF THESE TERMS AND WHICH ARE REASONABLY FORESEEABLE. OUR LIABILITY
FOR SUCH LOSSES SHALL BE NO MORE THAN THE AMOUNT OF PURCHASE OF OUR PRODUCTS
GIVING RISE TO SUCH LOSSES. WE ARE NOT LIABLE FOR ANY OTHER LOSSES. THESE TERMS DO
NOT EXCLUDE OR LIMIT OUR LIABILITY (IF ANY) FOR: (i) DEATH OR PERSONAL INJURY CAUSED BY
OUR GROSS NEGLIGENCE; (ii) FRAUD; (iii) FRAUDULENT MISREPRESENTATION; OR (iv) ANY
MATTER WHICH IT WOULD BE ILLEGAL FOR US TO EXCLUDE OR ATTEMPT TO EXCLUDE OUR
LIABILITY. YOU MAY HAVE OTHER RIGHTS GRANTED BY LAW AND THESE TERMS DO NOT AFFECT
SUCH RIGHTS.
We recommend contacting your insurance provider to determine if your current insurance policy would
cover you in the event of an accident.
1. DISCLAIMER OF IMPLIED WARRANTIES. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE
LAW, ALL PRODUCTS OFFERED BY LAID BACK CYCLES, INCLUDING BUT NOT LIMITED TO THE
TRIKES, ARE WARRANTED ONLY TO THE EXTENT EXPRESSLY STATED IN THE APPLICABLE
PRODUCT WARRANTY PROVIDED WITH YOUR PRODUCT. OTHERWISE, THE PRODUCTS ARE
PROVIDED “AS IS,” “WITH ALL FAULTS” AND “AS AVAILABLE” AND THE ENTIRE RISK OF USE AND
PERFORMANCE REMAINS WITH YOU. LAID BACK CYCLES AND ITS AFFILIATES, SUPPLIERS, AND
LICENSORS DO NOT MAKE ANY REPRESENTATIONS, WARRANTIES, OR CONDITIONS, EXPRESS,
IMPLIED, OR STATUTORY, AND HEREBY DISCLAIM ANY IMPLIED WARRANTIES OF
MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE,
QUIET ENJOYMENT, OR NON-INFRINGEMENT. IN PARTICULAR, LAID BACK CYCLES, ITS
AFFILIATES, SUPPLIERS, AND LICENSORS MAKE NO WARRANTY: (A) THAT THE PRODUCTS WILL
MEET YOUR REQUIREMENTS OR BE AVAILABLE OR PROVIDED ON AN UNINTERRUPTED, TIMELY,
SECURE, OR ERROR-FREE BASIS; (B) THAT ANY INFORMATION OR CONTENT OBTAINED
THROUGH IT WILL BE ACCURATE, COMPLETE, OR RELIABLE; OR (C) THAT ANY DEFECTS OR
ERRORS THEREIN WILL BE CORRECTED.
1. DISCLAIMER OF CERTAIN DAMAGES. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE
LAW, IN NO EVENT WILL LAID BACK CYCLES OR ANY OF ITS AFFILIATES, SUPPLIERS, OR
LICENSORS BE LIABLE FOR ANY CONSEQUENTIAL, SPECIAL, INCIDENTAL, INDIRECT, OR PUNITIVE
DAMAGES; FOR LOSS OF PROFITS, BUSINESS, GOODWILL, ANTICIPATED SAVINGS, OR USE; LOSS
OR CORRUPTION OF DATA, CONFIDENTIAL INFORMATION, OR OTHER INFORMATION; BUSINESS
INTERRUPTION; PERSONAL INJURY; PROPERTY DAMAGE; LOSS OF PRIVACY; FAILURE TO MEET
ANY DUTY OF GOOD FAITH OR REASONABLE CARE; NEGLIGENCE; AND ANY OTHER PECUNIARY
OR OTHER LOSS WHATSOEVER, ARISING OUT OF, BASED ON, RESULTING FROM, OR IN ANY WAY
RELATED TO THESE TERMS OR THE PRODUCTS, EVEN IF LAID BACK CYCLES, ITS AFFILIATES OR
ANY SUPPLIER, OR LICENSOR HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
1. ACKNOWLEDGEMENT AND INDEMINIFCATION. You acknowledge that there are inherent
anticipated and unanticipated risks and dangers involved with the use of our Products, including
the trikes, electric trikes, accessories, whether intended or as a result of misuse. You understand
that such risks can result in injury, death, illness or disease, physical or mental damage to
yourself, your property, other third parties and their property, or to the property of Laid Back
Cycles. You agree to release, waive, defend, indemnify, and hold Laid Back Cycles and its
directors, officers, employees, agents, members, partners, suppliers, and licensors harmless and
will keep them indemnified from any claim or demand, including reasonable attorneys’ fees,
relating to or arising from: (a) your purchase or use of any Products; (b) any violation by you of
these Terms; or (c) your violation of another party’s rights or applicable law. Laid Back Cycles
reserves the right to assume, at its sole expense, the exclusive defense and control of any
matter subject to indemnification by you, in which event you will fully cooperate with Laid Back
Cycles in asserting any available defenses.
1. DISPUTE RESOLUTION AND BINDING ARBITRATION. THIS SECTION LIMITS CERTAIN RIGHTS,
INCLUDING THE RIGHT TO MAINTAIN A COURT ACTION, THE RIGHT TO A JURY TRIAL, THE
RIGHT TO PARTICIPATE IN ANY FORM OF CLASS OR REPRESENTATIVE CLAIM, AND THE RIGHT
TO ENGAGE IN DISCOVERY EXCEPT AS PROVIDED IN THE AMERICAN ARBITRATION
ASSOCIATION’S COMPREHENSIVE ARBITRATION RULES. YOU AND LAID BACK CYCLES AGREE TO
RESOLVE ANY DISPUTES BETWEEN US EXCLUSIVELY AND FINALLY BY BINDING ARBITRATION ON
AN INDIVIDUAL BASIS, WHICH MEANS YOU AND LAID BACK CYCLES WAIVE ANY RIGHT TO
LITIGATE DISPUTES IN A COURT OR BEFORE A JURY, OR AS PART OF A CLASS ACTION, A
REPRESENTATIVE ACTION, A CONSOLIDATED ACTION OR IN A PRIVATE ATTORNEY GENERAL
CAPACITY.
a. This arbitration requirement applies to any claim or dispute of any kind (whether in
contract, tort, or otherwise, whether pre-existing, present, or future, and including
statutory, common law, or equitable) between you and LAID BACK CYCLES, its affiliates,
agents, employees, successors, assigns, direct and indirect subsidiaries, and any third
party providing any products or services to you in connection with your purchase that
relates in any way to your purchase of the Products, these Terms, or LAID BACK CYCLES’s
marketing or advertising (“Claims”).
b. You still have the right to bring individual Claims in small claims court, to the extent that
you qualify.
c. LAID BACK CYCLES will pay the arbitration/arbitrator fees.
d. Arbitration shall be administered by the American Arbitration Association (AAA), subject
to its Consumer Arbitration Rules, available at (800) 778-7879 and www.adr.org
e. Discovery shall be permitted in arbitration subject to AAA Consumer Arbitration Rules.
f. The arbitrator shall have exclusive authority to resolve any arbitrability issues including
any dispute over these Terms or this arbitration provision’s scope, application, meaning,
and enforceability. The arbitrator shall be empowered to grant whatever relief would be
available in court. Any award of the arbitrator(s) shall be final and binding and may be
entered as a judgment in any court of competent jurisdiction.
g. Claims may not be arbitrated on a class or representative basis. You and LAID BACK
CYCLES agree to arbitration only on an individual basis. Neither you nor LAID BACK
CYCLES may join or consolidate claims of others or participate in any claim as a class
representative or a class member. If any portion of this arbitration agreement is found
unenforceable, the unenforceable portion shall be severed, and the remaining
arbitration terms shall be enforced (but in no event will there be a class arbitration).
This paragraph controls over any inconsistent term in any other agreement.
h. You and LAID BACK CYCLES agree that the arbitration will be kept confidential and that
the existence of the proceeding and any element of it (including without limitation, any
pleadings, briefs or other documents submitted or exchanged and any testimony or
other oral submissions and awards) will not be disclosed beyond the arbitration
proceedings, except as may lawfully be required in judicial proceedings relating to the
arbitration or by applicable disclosure rules and regulations of securities regulatory
authorities or other governmental agencies.
i. This arbitration shall be governed by the Federal Arbitration Act 9 U.S.C. sec. 1-16 (FAA).
2. NOTICE AND UPDATES. LAID BACK CYCLES will provide all notices (including legal process) that
LAID BACK CYCLES is required to give by any lawful method, including by making notice available
through the Site or by sending it to any e-mail or mailing address that you provide to LAID BACK
CYCLES. You acknowledge that if you do not provide LAID BACK CYCLES with current and
accurate contact information, LAID BACK CYCLES may not be able to contact you.
1. GOVERNING LAW. These Terms and any disputes between you and LAID BACK CYCLES will be
governed by the laws of the State of New York, without regard to conflicts of laws.
1. GENERAL. Section titles are only for convenience and have no legal or contractual significance.
Any list of examples following “including” or “e.g.,” is illustrative and not exhaustive, unless
qualified by terms like “only” or “solely.” LAID BACK CYCLES’s failure to act with respect to a
breach by you or others does not waive its rights to act with respect to subsequent or similar
breaches. A waiver will only be binding on LAID BACK CYCLES if it is in a written document signed
by LAID BACK CYLES. If any provision of these Terms is held by a court of competent jurisdiction
to be illegal, invalid, or unenforceable, the remaining terms, covenants and restrictions will
remain in full force and effect. You and LAID BACK CYCLES intend that the provisions of these
Terms be enforced to the fullest extent permitted by applicable law. Accordingly, you and LAID
BACK CYCLES agree that if any provision is deemed unenforceable, where possible, it will be
modified to the extent necessary to make it enforceable, which may include its deletion. LAID
BACK CYCLES may assign its rights and delegate its obligations under these Terms, in whole or in
part, at any time with or without notice to you, and these Terms will be binding upon and inure
to the benefit of LAID BACK CYCLES’s successors and assigns. LAID BACK CYCLES shall have the
right to assign these Terms, at its sole discretion, without notice to you. You may not assign,
transfer or sublicense your rights (if any). These Terms (including any incorporated terms) and
any Additional Terms constitute the entire agreement between you and LAID BACK CYCLES with
respect to the Site. Both you and LAID BACK CYCLES warrant to each other that, in entering this
agreement, neither LAID BACK CYCLES nor you have relied on nor will have any right or remedy
based upon any statement, representation, warranty, or assurance other than those expressly
stated in these Terms (including any incorporated terms) and any Additional Terms. The
preceding sentence will not limit or exclude any liability that cannot be limited or excluded
under applicable law. No one other than you and LAID BACK CYCLES, or LAID BACK CYCLES’s
successors and assigns, will have any right to enforce these Terms.
HOW TO CONTACT LAID BACK CYCLES. If you have any questions or comments regarding these Terms,
you may contact LAID BACK CYCLES by any of the methods available on our website at
www.laidbackcycles.com
Buying a Trike can be hard
We can send you everything you need to know about buying a trike in our handy guide.
Just enter your email below and we'll send it to you for free.
Send me the guide