Order and Warranty
Return Policy (Accessories Only)
We love our customers and want you to be happy. If for any reason you are not satisfied with your purchase please contact us to explain your situation within three days of the purchase/ship date of your order. Returns subject to restock fees.
Applicable only within the continental United States. Customers are responsible for return shipping charges except in the event of a mis-ship from us. While we strive to process returns immediately upon receiving them, please allow up to 7 days for credits to post to your account.
Riding a bike or trike can result in injury or death. By riding any trikes sold by Laid Back Cycles, the rider is expressly assuming the risk for any injury that may result from same. The trike owner is responsible for any and all injuries and/or property damages caused by someone riding the owner’s trike. The owner shall indemnify Laid Back Cycles for any damage or financial loss.
Most of the manufacturers warrants to the original owner that all its trike frames, seat frames, and steering components are free of defective materials and workmanship subject to the limitations contained in this warranty. This warranty is limited to the original owner and is nontransferable.
Some models carry a 3-year warranty. Warranty is conditioned upon the trike being purchased through and assembled by an authorized dealer, operated under normal conditions, and maintained properly. Warranty does not apply to paint/finish or components attached to the frame. Attached components are subject to the warranty, if any, of their original manufacturer. Warranty claims must be presented to the place where the product was purchased whether that is an authorized dealer or the factory. Proof of purchase must accompany all requests for warranty coverage. Laid Back Cycles reserves the sole discretion to repair or replace any parts covered by this warranty. Replacement parts may be a newer version than those originally purchased.
Original owner shall be responsible for all labor, shipping, and travel costs related to repair or replacement of warranted parts. This warranty does not apply to normal wear and tear, or any defects, malfunctions, or failures that result from abuse, neglect, improper assembly, improper maintenance, overloading past specified load limit, alterations (i.e. cutting, spreading, drilling, welding, etc.), collisions, accidents, or misuse.
Laid Back Cycles shall not be liable for any special, indirect consequential, incidental or other similar damages suffered by the purchaser or any third party, including, without limitation, damages for loss of profits or business or damages resulting from use or performance of the product, whether in contract or in tort, even if Laid Back Cycles has been advised of the possibility of such damages and Laid Back Cycles shall not be liable for any expenses, claims, or suits arising out of or relating to any of the foregoing.
If you feel you have a factory warranty claim, contact us. We love our customers, and we want to keep you riding.